Return Policy

Return & Refund Policy

Last updated: 7 june 2025

At Nucleus, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.

🔁 Returns

You can request a return within 7 days of receiving your order — no questions asked — only if:

  • The product is unused

  • The product is unopened 

  • You provide proof of purchase (order number or receipt)

⚠️ We do not accept returns of used, opened, or damaged products unless they arrived defective.

❌ Non-Returnable Items

  • Opened or used foot cream

  • Products damaged due to misuse or mishandling

  • Gifts or promotional items

🛠️ Damaged or Defective Products

If you receive a damaged, leaked, or defective product, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will gladly send you a replacement or full refund depending on the case.

💸 Refunds

Once your return is received and inspected, we will notify you via WhatsApp or email. If approved:

  • Refunds for Cash on Delivery orders will be made via bank transfer or Easypaisa/JazzCash

  • Refunds are processed within 7 working days

🚚 Return Shipping

  • Customers are responsible for the cost of returning the product unless the item was damaged, incorrect, or defective.

  • We recommend using a trackable courier service to avoid lost parcels.

📞 How to Request a Return

  1. Contact our support team at:
    📧 hellonucleus.pk@gmail.com
    📞 03249454515 (WhatsApp)

  2. Share your order number and reason for return.

  3. We will guide you through the next steps.